21 takabet Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services on the 21 takabet platform — including the website, mobile application, and any services provided through other digital channels. By accessing our website or creating an account, you are considered to have agreed to the terms described in this policy.

Please read this policy carefully before any transaction or interaction with 21 takabet. This privacy policy is an integral part of our Terms and Conditions and both documents apply together.

We believe that keeping your personal information secure is not just a legal obligation — it is part of our commitment to our users. That is why we follow strict security protocols and limit data collection to the minimum necessary.

2. Information We Collect

21 takabet may collect the following types of information to provide its services:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password
• National ID number or passport details (when identity verification is required)

2.2 Financial Information

When you make deposits or withdrawals via bKash, Nagad, Rocket, or Upay, the necessary mobile banking details are collected. We never store your mobile banking PIN or OTP.

2.3 Usage and Activity Information

• Time, date, and frequency of logins to the platform
• Page visits, click patterns, and session duration
• Games and categories bet on, bet amounts, and results
• History of bonus claims and promotion usage

2.4 Device and Technical Information

• IP address and approximate geographic location
• Browser type and version
• Device model, operating system, and screen resolution
• Cookie and local storage data

3. How We Use Your Information

Collected information is used for the following purposes:

3.1 Account Management

Your information is used to create, verify, and manage your account and to keep your login secure. Through identity verification, we ensure that only eligible and genuine users access services on the platform.

3.2 Processing Financial Transactions

Financial information is verified to process deposit and withdrawal requests correctly and to prevent fraud. All transactions are completed in Bangladeshi Taka (৳), with a minimum deposit of ৳100 and a minimum withdrawal of ৳500.

3.3 Customer Support

Our 24/7 live chat and email support team has access to the information needed to resolve your issues or questions. Your account and transaction history may be reviewed to ensure accurate assistance.

3.4 Security and Fraud Prevention

User information is analyzed to detect and prevent the creation of multiple accounts, bonus abuse, or any other dishonest activity. This helps maintain a fair and safe environment for all users.

3.5 Service Improvement

By analyzing user preferences and experiences, we continuously improve the platform's functionality and content. This analysis informs decisions on adding games, changing the interface, or introducing new features.

3.6 Promotional Communications

Subject to your consent, messages about promotions, bonus offers, and important updates may be sent via email or SMS. You may opt out of receiving such messages at any time.

4. Disclosure and Third Parties

21 takabet does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be disclosed in the following circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, cybersecurity firms, and game suppliers receive only the limited information they need for their specific role. These organisations operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be provided in response to a court order, a lawful legal process, or a legitimate request from a government authority. In such situations, we try to protect your interests to the extent permitted by law.

4.3 Fraud and Crime Prevention

Relevant information may be shared with the appropriate authorities to prevent suspicious financial activity or online fraud. This step is taken to ensure the safety of all users.

5. Cookies and Tracking Technologies

The 21 takabet website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the website's functionality.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and ensuring the basic functionality of the website. Disabling them will prevent many services from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, interface settings, and past choices, so you do not have to set them up again on each visit.

5.3 Analytics Cookies

Analytics cookies help us understand which pages are visited most, which features are used most, and how users navigate the platform. This information is used to improve the quality of the service.

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit specific platform functionality.

6. Data Security Measures

To protect your information, 21 takabet applies multiple technical and administrative security measures:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Password Protection: Passwords are never stored in plain readable form — industry-standard hashing algorithms are used.
• Two-Step Verification: OTP verification at login prevents unauthorised access to accounts.
• Access Controls: Only authorised staff have limited access to specific data on a need-to-know basis.
• Regular Security Reviews: Regular security audits are conducted to identify and address system vulnerabilities.
• Data Backup: Regular backups are kept on secure, encrypted servers.

No method on the internet is 100% secure, however. You must also stay alert — use strong passwords, end your session when logging in from an unfamiliar device, and never share your password or OTP with anyone.

7. Data Retention Period

Your personal information is retained for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: Relevant information is retained for as long as the account remains active.
• Closed Accounts: Financial transaction records are retained for a minimum of five years after an account is closed.
• Account Verification Documents: Identity verification documents are retained for the period required by law.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire within a defined period.

After the applicable retention period, data is securely deleted or anonymised so that no individual can be identified from it.

8. Your Rights

You have the following rights over your personal information, which 21 takabet respects:

8.1 Right to Know

You may request at any time to know what type of information we hold about you. Our support team accepts such requests via 24/7 live chat and email.

8.2 Right to Correction

You have the right to request correction if any information stored on your account is inaccurate or incomplete. Keeping your information accurate is also important for the security of your account.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, this request may not be fully fulfilled where legal obligations or financial transaction records are involved.

8.4 Right to Object to Processing

You may object to optional data processing such as the sending of promotional messages, and we are obliged to honour that request.

To learn more about these rights, visit our FAQ page or contact our support team directly.

9. Minors

21 takabet provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors.

Age is verified at the time of registration. If a minor is found to have registered, that account will be closed immediately and the associated information will be deleted.

For more details on our commitment to the protection of minors and responsible gaming, please see our Responsible Gaming Guidelines.

10. Policy Changes

21 takabet may update this privacy policy from time to time. Changes may be made due to service updates, technological developments, or legal requirements.

For significant changes, we will send a notification to your registered email address and display a clear notice on the website. Continued use of the platform after any changes means you are considered to have accepted the revised policy.

We therefore recommend checking this page regularly. The date of the most recent update is always shown at the top of the page.

11. Contact

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us using the details below. Our team can assist in both Bengali and English.

To learn more about 21 takabet, read our About Us page, where the platform's values and our commitment to users are set out in detail.